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Our Terms, Your Rights, One Clear Place

9e999 sets out its legal framework here — covering account terms, data handling, and how we manage your relationship with the platform. Access to our services depends on your local law and eligible regions in Bangladesh.

Account TermsData & PrivacyCookie PolicyJurisdiction NoticeYour Rights
9e999 Our Terms, Your Rights, One Clear Place
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take account security and data handling seriously. Your personal information is stored with encryption, access is restricted to authorised staff, and we do not sell your data to third parties. Here is how we manage the four areas that matter most to you.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, as required by applicable law. You can request a summary of what we hold at any time.

Cookie Practices

We use cookies to keep your session active, remember your payment preferences for bKash or Nagad, and measure how the platform performs. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. If you notice unusual activity, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update personal details, request data deletion, or correct a record, contact support through the in-platform chat or email. We process verified requests and confirm completion to your registered contact.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a data correction, or need to raise a formal complaint, our support team handles legal queries through the channels below. We aim to acknowledge every legal request within one business day and resolve it as quickly as the matter allows.

Account Support Chat Reach our team directly through the in-platform chat. For legal queries, select the Account & Policy option so your message routes to the right team member.
Email for Formal Requests Send written legal requests, data access queries, or formal complaints to our support email. Include your registered account details so we can locate your record quickly.
In-Account Help Centre Log into your account and open the Help section to find policy documents, submit a request, or track the status of an existing legal or data query.

Common Questions About Our Legal Terms

These are the questions we hear most often about our policies, your rights, and how we handle account and data matters at 9e999.

Eligibility depends on your local law and the region you access from. We recommend checking the applicable rules in your area before opening or continuing to use an account.

Log into your account, go to the Help section, and submit a data access request. Alternatively, email our support team with your account details and we will respond with what we hold.

Yes. Submit a deletion request through in-platform support or by email. We will process it in line with our retention obligations and confirm once your data has been removed or anonymised.

All payment events — deposits and withdrawals via bKash, Nagad, or Rocket — are logged against your account. You can request a transaction summary from support if you need it for your own records.

We notify you through your registered account contact before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Send your complaint in writing to our support email with your account reference. We acknowledge formal complaints within one business day and work to resolve them as quickly as the matter allows.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.